Returns & Exchanges
At Serpenti Egypt, we want you to be completely satisfied with your fashion purchase. If you are not entirely happy with your order, we offer a flexible 14-day return and exchange policy to ensure a seamless shopping experience.
Initiate Your Request
Contact our customer service team via WhatsApp or email within 14 days of receiving your order to request a return authorization.
Prepare the Package
Place the items in their original packaging with all tags attached; items must be unworn, unwashed, and in their original condition.
Courier Pickup
Our shipping partner will contact you within 48 hours to schedule a pickup from your doorstep at a convenient time.
Quality Check & Refund
Once our team inspects the returned items, your refund will be processed via your original payment method or as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing